UX Research That Transforms User Journeys

Turn data into digital experiences that retain, engage, and convert.

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Why UX Research Matters

Great digital experiences aren’t built on assumptions. They’re built on insight. Dotline’s UX research uncovers how users in UAE & Saudi interact with your product — and why they drop off

Our Services

User Interviews & Surveys

Direct insights into goals and frustrations.

Usability Testing

Watch real users interact with your site or app.

Heuristic UX Audits

Flag usability risks early.

Behavioral Analysis

Heatmaps, funnel analytics, and session recordings.

Remote & In-Person Testing

Tailored to your roadmap.

Proof in Numbers

SaaS platform reduced churn by 22% after UX flow redesign.

Fintech app improved onboarding completion by 35% through usability testing.

Frequently Asked Questions

What does a UX research agency do?

We help you study how users behave, where they struggle, and what they need — turning that insight into design direction.

How can UX research improve website or product performance?

By removing friction and improving usability, leading to better engagement, retention, and conversions.

What’s the difference between UX testing and usability testing?

UX testing looks at the overall experience. Usability testing focuses specifically on how easy and intuitive an interface is to use.

How do you recruit users for UX research?

We use recruitment panels, live intercepts, CRM segments, or your own customer base — whichever fits best.

Why is qualitative research important in UX?

Because it helps you understand the why behind user behaviour — not just the what.

Why is qualitative research important in UX?

Because it helps you understand the why behind user behaviour — not just the what.

What’s the ROI of investing in UX research?

Improved retention, lower churn, faster design sprints, and fewer reworks — all backed by data.

Can UX research help reduce bounce rates?

Absolutely. Identifying usability issues and content gaps helps reduce exits and increase engagement.

How long does a UX research project take?

We offer both quick-turn (2–3 week) and in-depth (4–6 week) studies depending on scope.

Design experiences your users will love — and your business will measure.


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